Complaints and dispute resolution
If something goes wrong at Playboom there is an order to follow. We do not run your case β this is who does what.
- Raise it with Playboomβs own support and management first. The Malta Gaming Authority strongly recommends this before a complaint is lodged.
- If that fails and the operator holds an MGA licence, lodge the complaint through the MGA player hub. It is handled in English or Maltese. MGA β lodge a complaint
- Check in the MGAβs own licensee register that the licence you are relying on is real and current. MGA β licensee register
A licence tells you who can be complained to and what the operator must do β not that you will be paid.
Reviewed by David Lahner
Founder and Editor-in-Chief
Following iGaming betting, casino and poker since 2019 with a focus on bonus terms, payment flows and licensing requirements.
We write for players wherever they happen to live, so this review sticks to what travels: what the offer is worth once playthrough is applied, how quickly money comes back out, and whether the small print survives a close reading.
Facts about Playboom
Thinking about signing up?
Read the terms first, then decide.
What you get
Deposits and withdrawals
Money moves in and out through these routes:
Questions players ask
Is Playboom licensed?
Playboom has operated under a gambling license. A license obliges an operator to hold player money separately, verify identity and honour payouts β but coverage is not global, so check which regulator applies in your own country first.
How fast do withdrawals clear?
E-wallets are the quickest route and often settle the same day once identity checks are done. Card and bank-transfer payouts usually take two to five working days.
Does it work properly on a phone?
Playboom runs in a mobile browser on iOS and Android with nothing to install. Test the cashier on a small deposit before you commit anything larger.
How much do I have to wager before withdrawing?
The welcome offer carries 40x playthrough. Convert that into a real number before you accept it β the bonus has to be staked 40x over before any part of it becomes withdrawable cash.
The Playboom offer, in short
Currently on the table: 200% up to β¬600 + 250 free spins
Claim Bonus β18+. Please gamble responsibly. Terms & conditions apply.
We may receive compensation from operators if you sign up via the links on this page. This does not affect our ratings or which operators we list. How we make money



